Delivery

We cannot be held responsible for an incorrect address being entered on your order.

Address Confirmation is given on the review & buy page in the checkout section of the site.

If this is not noticed until after your order is finalised, please contact us via +61 382900599 Monday - Friday 9am - 5pm AEST or concierge@kookai.com  Dispatch of orders may be delayed when address correction or amendment is requested.

Please note there may be instances where we are unable to correct or amend your address.

We thank you for your recent order with us and will do everything we can to deliver your order as quickly as possible. 

• Once your order has been scanned you will receive your tracking number via email and further instructions on how to track your order.
• The tracking status may not be valid right away but it will become valid when the parcel is in transit to you.
• Please use the below links to track your order
• Australia Post Tracking www.auspost.com.au/track/ 
• On Demand Tracking www.startrack.com.au/track/search
• Team Global Express Tracking https://teamglobalexp.com/myparcel

Please note that during our sale/promotional events, Same Day Delivery Afternoon, Tonight & Saturday may be unavailable.

Delivery to PO Boxes (including Parcel Lockers) is not available with Same Day Delivery; orders addressed to a PO Box will be posted back to sender.

Standard and Express Delivery - Orders are delivered with Authority to Leave (ATL), meaning your parcel may be left in a safe place without needing a signature. In some areas, our delivery partner may require a signature at their discretion or take it to your local post office for collection.

Same Day Delivery - Authority To Leave is a requirement for Same Day delivery, however if it is determined that it is not safe to leave the goods or delivery is not possible for any other reason, your parcel may be returned to us, and our team will contact you regarding your order.