Delivery
Free on all orders of $150 and over, and a flat fee of $10 for all other orders.
- Orders placed before 2pm AEDT weekdays will be dispatched the same day.
- Orders placed after 2pm AEDT will be dispatched the following business day.
- Express deliveries are sent via Australia Post’s Express Post service or Team Global Express.
To check if you fall within Australia Post's Express Delivery Network, click here.
During Promotion and Sale periods, there may also be slight delays in receiving your order due to increased volumes. Our delivery T&Cs apply to all orders through the E-Boutique.
Please don't hesitate to contact us via +61 3 8290 0599 or concierge@kookai.com with any queries.
Free on all orders of $100 and over, and a flat fee of $5 for all other orders.
- Orders placed before 12pm AEST weekdays will be dispatched the same day.
- Orders placed after 12pm AEST will be dispatched the following business day.
- Standard deliveries are sent via Australia Post’s Parcel Post service.
During Promotion and Sale periods, there may also be slight delays in receiving your order due to increased volumes. Our delivery T&Cs apply to all orders through the E-Boutique.
Please don't hesitate to contact us via +61 3 8290 0599 or concierge@kookai.com with any queries.
Free on all orders of $250 and over, a fee of $5 for orders over $150 and a flat fee of $15 on all other orders.
- Orders placed before 12pm AEST weekdays will be delivered between 6pm-9pm the same day.
- Orders placed before 10am AEST weekdays will be delivered between 1pm-5pm the same day.
- Available only for Melbourne Metropolitan, please refer to our Product Page or Check Out for eligibility.
- As orders will be delivered between 6pm-9pm, please ensure the parcel can be accepted at the address provided at checkout during this time.
Free on all orders of $250 and over, a fee of $5 for orders over $150 and a flat fee of $15 on all other orders.
- Orders placed before 12pm AEST Friday will be delivered Saturday (the next day) between 1pm-6pm.
- Available only for Melbourne Metropolitan, please refer to our Product Page or Check Out for eligibility.
- As orders will be delivered between 1pm-6pm, please ensure the parcel can be accepted at the address provided at checkout during this time.
We currently ship to Australia only via Kookai.com.au. We ship to the following destinations from our international websites:
We cannot be held responsible for an incorrect address being entered on your order.
Address Confirmation is given on the review & buy page in the checkout section of the site.
If this is not noticed until after your order is finalised, please contact us via +61 382900599 Monday - Friday 9am - 5pm AEST or concierge@kookai.com Dispatch of orders may be delayed when address correction or amendment is requested.
Please note there may be instances where we are unable to correct or amend your address.
We thank you for your recent order with us and will do everything we can to deliver your order as quickly as possible.
- Once your order has been scanned by Australia Post, Star Track or Team Global Express you will receive your tracking number via email and further instructions on how to track your order.
- The tracking status may not be valid right away but it will become valid when the parcel is in transit to you.
- Please use the below links to track your order
- Australia Post Tracking www.auspost.com.au/track/
- StarTrack Tracking www.startrack.com.au/track/search
- Team Global Express Tracking https://teamglobalexp.com/myparcel