Delivery
Australia
| Method | Timeframe | Cost |
|---|---|---|
| STANDARD | 2 - 6 Business Days (from dispatch) | $5 orders under $100 FREE orders over $100 |
| EXPRESS | 1 - 3 Business Days (from dispatch) | $10 orders under $100 FREE orders over $150 |
| SAME DAY (AFTERNOON) | Same Day when selected before 10am AEDT (Melb Metro)* | $15 orders under $100 $5 orders over $150 FREE orders over $250 |
| SAME DAY (TONIGHT) | Same Day when selected before 12pm AEDT (Melb Metro)* | $15 orders under $100 $5 orders over $150 FREE orders over $250 |
| SATURDAY | When selected before 12pm AEDT Friday (Melb Metro)* | $15 orders under $100 $5 orders over $150 Free orders over $250 |
We cannot be held responsible for an incorrect address being entered on your order.
Address Confirmation is given on the review & buy page in the checkout section of the site.
If this is not noticed until after your order is finalised, please contact us via +61 382900599 Monday - Friday 9am - 5pm AEST or concierge@kookai.com Dispatch of orders may be delayed when address correction or amendment is requested.
Please note there may be instances where we are unable to correct or amend your address.
We thank you for your recent order with us and will do everything we can to deliver your order as quickly as possible.
- Once your order has been scanned you will receive your tracking number via email and further instructions on how to track your order.
- The tracking status may not be valid right away but it will become valid when the parcel is in transit to you.
- Please use the below links to track your order
- Australia Post Tracking www.auspost.com.au/track/
- On Demand Tracking www.startrack.com.au/track/search
- Team Global Express Tracking https://teamglobalexp.com/myparcel
Please note that during our sale/promotional events, Same Day Delivery Afternoon, Tonight & Saturday may be unavailable.
Delivery to PO Boxes (including Parcel Lockers) is not available with Same Day Delivery; orders addressed to a PO Box will be posted back to sender.
New Zealand
| Method | Timeframe | Cost |
|---|---|---|
| STANDARD | 2 - 6 Business Days | $5 orders under $100 FREE orders over $100 |
| EXPRESS | 1 - 3 Business Days | $10 for orders under $100 FREE for orders over $150 |
United States of America
| Method | Timeframe | Cost |
|---|---|---|
| DHL EXPRESS | 2 - 4 Business Days | $15 orders under $200 FREE for orders over $200 |
*Orders under $800 do not attract duties fees
Canada
| Method | Timeframe | Cost |
|---|---|---|
| DHL EXPRESS | 2 - 4 Business Days | $15 orders under $200 FREE for orders over $200 |
United Kingdom
| Method | Timeframe | Cost |
|---|---|---|
| DHL EXPRESS | 2 - 4 Business Days | £15 for orders under £100 FREE for orders over £100 |
France
| Method | Timeframe | Cost |
|---|---|---|
| DHL EXPRESS | 2 - 4 | €15 orders under €100 FREE orders over €100 |
Germany
| Method | Timeframe | Cost |
|---|---|---|
| DHL EXpress | 2 - 4 Business Days | €15 orders under €100 FREE orders over €100 |
SPAIN
| Method | Timeframe | Cost |
|---|---|---|
| DHL EXPRESS | 2-4 Business Days | €15 orders under €100 FREE orders over €100 |
Switzerland
| Method | Timeframe | Cost |
|---|---|---|
| DHL EXPRESS | 2 - 4 Business Days | CHF15 orders under CHF200 FREE orders over CHF200 |
Rest of Europe
| Method | Timeframe | Cost |
|---|---|---|
| DHL EXPRESS | 2 - 5 Business Days | €15 orders under €100 FREE orders over €100 |
Middle East
| Method | Timeframe | Cost |
|---|---|---|
| DHL EXPRESS | USD 50 under USD 500 FREE orders over 500 |